Shipping and return policies for Good2Go DMR - Lee Croucher - SYNC DYNAMIX

Shipping Info

All our items are shipped from the United Kingdom. We pride ourselves on packing your vinyl with the utmost care and attention, using cruciform cardboard mailers, outer mailers and fragile marked. If you have special packaging requirements, please message us with your order. We always endeavour to ship within 2 days of initial order. If an item ordered is sold out or out of stock and unavailable, the customer will be notified as soon as possible.

Return Policy

Our returns policy is simple! Our "28 days return" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty/defective, you must return it to us unused and in its original condition within 28 days for a prompt replacement, exchange or refund.

If you return an item because of an error on our part, you received the wrong item or it is defective, we will happily refund your costs in returning it to us.

We always check that all items are in perfect condition before they are sent out but, in the unlikely event that goods are genuinely faulty, we will be happy to exchange them free of charge, or to give you a full refund, we will also cover your return postage charges if a receipt for these expenses is included in the parcel.

Damaged or defective goods: in the unlikely event that you receive products that are damaged or defective or become defective within 7 days of receipt, we shall, at our own option, either replace or refund any damaged or defective products (including the postage and packing you were charged) PROVIDED THAT you notify us of the problem in writing within 2 working days of delivery of the products, and you return the products in the same condition that you received them. If you are returning the vinyl record we recommend to use the same package we shipped the record.

Goods that become defective of faulty after 7 days, but before the end of the manufacturer's warranty period: should a product you purchase become defective or faulty after 7 days from delivery and before the end of the manufacturer's warranty, we shall, at our own option, either repair or replace the products;

Our mistake: If items are not delivered due to a mistake on our part, you will be completely refunded or sent the package again without extra charge, whichever you prefer. Please note that when you place your order, a label is automatically generated from the address you type into your account details, so you are responsible for getting this right. If you get your address wrong and do not notify us before we despatch the order, we cannot refund the postage costs. If we accidentally send you items that you did not order, we will refund you for them and also for the expense of the outgoing postage and packing on those individual items, once you send them back to us.

Your mistake: If items are not delivered because you gave us incorrect information, or because your post office was unable to deliver the package because there was no one to receive it, and/or no one came to collect it from the sorting office, you will be refunded for the cost of the items, but not for the postage and packing. We can re-send the items, but you will have to pay the postage and packing charge again.

Thank you!